Billing, upgrades, downgrades, and cancellation

Billing provider#

Paddle is the Merchant of Record for Watchfox payments. Paddle calculates and displays applicable tax before payment and provides the customer invoice.

Start or upgrade a subscription#

1. Select a project in the intended workspace.
2. Open Billing.
3. Choose monthly or yearly billing and EUR or USD when starting a new subscription.
4. Review plan limits and the full checkout amount.
5. Complete Paddle checkout.
6. Wait for Watchfox to refresh the subscription and entitlement state.

An upgrade normally applies through the billing action shown in the app. Do not repeat checkout while the first action is still synchronizing.

Promotional access#

Watchfox may grant a workspace temporary access to Starter, Agency, or Pro for an assisted evaluation or service recovery. Promotional access does not require a payment method, does not renew automatically, and shows its exact end time in Billing.

A completed Paddle subscription replaces promotional access. If no subscription is purchased, the workspace returns to its normal plan when the promotion ends. Existing monitors and status pages are preserved, but normal downgrade and over-limit enforcement may pause excess resources after the standard grace period.

Discount codes and subscription discounts#

A valid Paddle discount code can be entered in Billing before starting a new subscription. The code is passed directly to Paddle, which validates the eligible plan, currency, billing interval, expiry, and usage limits and shows the discounted final total before payment.

Discount codes are not stored by Watchfox and should not be placed in public URLs. For an existing paid subscription, contact [email protected]. An authorized Watchfox billing administrator can apply or remove a Paddle discount without changing the workspace plan or entitlement source.

A discount may apply once, for a limited number of billing periods, or according to the exact Paddle offer terms. Billing access always follows the purchased plan and subscription state; a discount changes the amount charged, not the plan limits.

When a discount is attached to an existing paid subscription, Billing shows that the discount is active, the next renewal date, and the configured billing-period limit. Paddle remains the source of truth for the final amount and applicable tax.

Downgrade#

Downgrades are normally scheduled for the end of the current billing period. Current limits remain until the effective date. Review Plans, limits, and Free fair-use before confirming.

Cancel and resume#

Cancellation normally stops renewal at the end of the current billing period rather than removing paid access immediately. While cancellation is scheduled, Billing shows the effective date. Use Resume when the app offers it and renewal should continue.

Failed payment or stale billing state#

Refresh Billing and compare subscription, entitlement, scheduled change, and Paddle payment state. A UI label can lag while webhook processing completes, but access decisions must follow the server-side entitlement state.

Do not create another subscription as the first response to an apparent sync delay. Contact billing support with the workspace, approximate UTC time, and invoice/subscription context without sharing secrets.

Currency#

EUR or USD can be chosen before checkout for a new subscription. An existing subscription remains tied to its billing currency unless a supported billing flow changes it.

Refund contact#

Review the Refund & cancellation policy and contact [email protected] for invoices, refunds, payment failures, or subscription questions.

Workspace deletion#

If a paid subscription still renews, workspace deletion may be blocked until renewal is cancelled. Confirm that Billing shows the expected cancellation state before retrying deletion.