Watchfox
Watchfox Help Center
Complete a real monitoring task, not just read an overview.
Customer help docs for first setup, agencies, every monitor type, alert delivery, status communication, reports, billing, and troubleshooting.
Start here
Reach first value
Create the right structure, finish a real check, and configure the first alert before adding more complexity.
First 15 minutes with Watchfox
Create an Uptime monitor, verify a real check, add email, and send a test alert.
AgenciesAgency or freelancer setup
Separate clients, monitoring, alerts, status pages, and client-ready reports.
Decision guideChoose the right monitor type
Match Uptime, Keyword, TLS, Heartbeat, Sitemap, and Domain to the real question.
Monitor guides
Configure each check correctly
Every monitor type has different inputs, cadence, evidence, and failure semantics.
Uptime monitoring
Availability, status expectations, timeout, redirects, latency, and results.
ContentKeyword monitoring
Stable text rules, cache evidence, JavaScript limitations, and large responses.
CertificateTLS certificate monitoring
Validity, expiry, fixed cadence, warning, and source-limited states.
Cron / jobsHeartbeat monitoring
Ping after successful jobs and alert when the expected heartbeat is missing.
Website maintenanceSitemap monitoring
Bounded sitemap validation, listed-URL findings, and daily cadence.
RegistrationDomain expiry monitoring
Expiry awareness and the difference between Unknown and confirmed risk.
Alerts and communication
Respond and report
Configure operational alerting and customer-facing communication without exposing internal data.
Alert channels and timing
Email, chat, webhooks, tests, first-alert delay, reminders, recovery, and maintenance.
Status communicationStatus pages and subscribers
Components, incidents, updates, maintenance, double opt-in, and custom domains.
Client valueReports and scheduled delivery
Web summaries, PDF, CSV, branding, data windows, and recipient limits.
Workspace and account
Manage access and limits
Understand the workspace boundary before changing membership, usage, plans, or subscriptions.
Workspaces, projects, and members
Client separation, roles, invites, archive, export, and destructive deletion.
EntitlementsPlans, limits, and Free fair-use
Workspace-scoped limits, intervals, smart verification, email budgets, and autopause.
BillingUpgrades, downgrades, and cancellation
Paddle checkout, effective dates, resume, failed payments, invoices, and refunds.
Troubleshooting
Find the symptom first
Use one task-oriented guide for missing data, Down or Unknown states, redirects, timeouts, Keyword/cache problems, TLS and Domain limits, Heartbeat misses, sitemap findings, email delivery, and report gaps.
Developers / API
Public developer assets
Authentication uses project-scoped API keys. Review Rate limits, Public API boundaries, CSV exports, Report exports, Utilities, and UI-managed surfaces before integrating.
Trust, transparency and support
Public policies and product changes
Support entry point
Contact the right mailbox
Use Contact support inside the app when workspace, project, monitor, request, and page context can help diagnosis.